While bank card payments provide convenience for merchants, they also come with certain transaction risks. When cardholders have disputes about transactions, they may initiate a dispute (Dispute), which is a transaction dispute resolution mechanism initiated by cardholders through their issuing banks.
A transaction dispute (Dispute) refers to a cardholder's request to their issuing bank to challenge a completed bank card transaction and request a refund of the payment. If the issuing bank deems the cardholder's challenge reasonable and the merchant cannot provide effective evidence, the transaction amount will be deducted from the merchant's account and refunded to the cardholder.
PayKKa categorizes disputes into the following types:
- General Dispute
- Fraud
- Duplicate
- Not as Described
- Product/Service Not Received
- Not Refunded
- Unrecognized
- Incorrect Amount
Depending on the specific type of dispute, PayKKa requires different evidence when challenging a dispute. Please check the dispute challenge page for specific required evidence materials.
- Enable 3D Secure (such as Visa Secure / Mastercard Identity Check) to enhance identity verification
- Accurately describe products or services to avoid misleading customers
- Clearly mark return and exchange policies, support customer after-sales service
- Provide valid logistics and shipping documentation
- Keep communication records (chats, emails, customer service records, etc.)
- Use anti-fraud tools to identify abnormal order behavior